Shipping policy

CASA TAROA – SHIPPING POLICY

At CASA TAROA, we are committed to delivering your products safely and on time throughout Canada. Below are the conditions and estimated delivery times for purchases made through our e-commerce platform.

1. Shipping Coverage

We ship across all Canadian provinces and territories, both locally and nationally, using trusted courier services such as Canada Post, UPS, FedEx, and Purolator.

2. Estimated Delivery Times

Local and provincial shipments (within the same province): 2 to 5 business days.

National shipments (between provinces): 3 to 8 business days, depending on the destination.

Delivery times may vary during peak seasons or due to external factors such as weather, holidays, or courier delays.

3. Shipping Costs

Shipping costs are automatically calculated at checkout based on the destination and the weight/volume of the order.

We offer free shipping on orders over [insert amount, e.g., CAD $150].

 

4. Order Confirmation and Tracking

Once your order has been processed and shipped, you will receive a confirmation email with a tracking number to follow your package directly through the courier's website.

5. Delivery Address

It is the customer's responsibility to provide a complete and accurate shipping address. CASA TAROA is not responsible for delays or losses caused by incorrect or incomplete addresses.

6. Undelivered or Returned Orders

If an order is returned to CASA TAROA due to customer error (such as an incorrect address or failed delivery attempt), it can be reshipped at the customer’s expense.

7. Damaged or Lost Packages

If your package arrives damaged or is delayed beyond the expected timeframe, please contact us at [email address] as soon as possible. We will file a claim with the courier and offer a solution (replacement or refund) depending on the case.